Quality Policy

Staples4You.com believes quality management is vital for our success. We aim to provide reliable fastening solutions with integrity and respect. We commit to supplying fastening solutions that meets standards and regulations. 
We keep technical files updated to ensure regulatory compliance and monitor quality performance annually, aiming for continuous improvement. This involves: 

 

• Listening and responding to customer needs through a robust customer relationship management system. 

• Investing in product development to deliver cost-effective, timely services that meet customer expectations. 

• Ensuring products comply with Staples4You.com Quality, Health & Safety, and Environment Policies. 

• Confirming external suppliers' compliance documentation is current and valid. 

• Maintaining approval from manufacturers for services provided related to sourced fastening solutions. 

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We recognize that service or product issues may arise and have processes to address them swiftly and effectively. Our team is key to delivering quality; we provide ongoing training and welcome employee involvement. 
We update skills through training, informed by performance monitoring and customer feedback. We ensure strict privacy and confidentiality for our customers and stakeholders. 

Performance indicators are regularly monitored to support continuous quality improvement. We are dedicated to excellence, continual service improvement, professional application of skills, and regular use of our Integrated Business 
Management System. This policy applies to all employees, including temporary or agency workers. It is regularly reviewed and improved as needed.​